The rules and agreements that apply when you book a trip with Semliner Tours & Travel Limited
Welcome to Semliner Tours & Travel Limited ("Semliner Tours", "we", "our", or "us"). These Terms and Conditions govern your use of our website and any trip, tour, safari, or travel service you book with us.
Please read these terms carefully before making a booking. By booking with us or using our website, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please do not book with us.
A booking is only confirmed when:
Until all three steps are complete, we are not obliged to reserve any part of the trip, and prices and availability may change. Any information on our website or in emails is an invitation to book and does not constitute a confirmed reservation until we confirm in writing.
Unless otherwise agreed in writing, a non-refundable deposit is required to confirm your booking. The standard deposit is 30% of the total trip cost, though some trips — especially gorilla trekking with permit purchases — may require a higher deposit or full payment at time of booking.
The remaining balance is due before the trip start date as specified in your booking confirmation, typically 30 days before arrival. If the balance is not paid by the due date, we reserve the right to treat the booking as cancelled and retain the deposit.
All prices quoted are in US dollars unless stated otherwise, and are based on the number of travellers, the accommodation category, and the itinerary confirmed at the time of booking. Prices may include park fees, permits, vehicle hire, driver-guide services, and accommodation as specified, or may exclude any of these — please check your specific quote.
We reserve the right to adjust prices before your trip is confirmed if there are significant changes in exchange rates, government taxes, park fees, permit costs, or supplier rates. Once your trip is confirmed and deposit received, the price is generally fixed — but please note the exceptions below.
Uganda Wildlife Authority park fees, gorilla permits, chimpanzee permits, and similar government charges are set by authorities and can change without notice. If these fees increase after your booking is confirmed, we reserve the right to pass on the difference to you.
If you cancel your trip, you must notify us in writing by email. The following cancellation charges apply from the date we receive your notice:
Please note: gorilla permits and chimpanzee permits are non-refundable once purchased by the Uganda Wildlife Authority, regardless of the cancellation period.
We reserve the right to cancel a trip in the rare event of insufficient bookings, safety concerns, or events outside our reasonable control (see section 11). If we cancel and cannot offer a suitable alternative, we will refund all monies paid to us, minus any non-recoverable third-party costs such as permits already purchased.
Refunds are processed to the original payment method within 30 days of agreement. Bank charges and currency exchange losses are not refundable.
If you wish to change your trip after it has been confirmed (for example, changing dates, accommodation, or itinerary), we will do our best to accommodate the change, subject to availability. An amendment fee may apply, and any additional costs charged by suppliers will be passed to you.
We plan every trip carefully, but safari travel in East Africa can involve unpredictable conditions. We reserve the right to make reasonable changes to your itinerary, including:
We will always aim to preserve the spirit and quality of the trip you booked. Refunds are not typically given for changes outside our control.
You are responsible for ensuring you hold all valid travel documents, including:
We are not liable for any loss or expense resulting from missing, invalid, or incorrect travel documents.
Travel insurance is mandatory for all travellers. You must obtain comprehensive travel insurance covering at minimum:
You may be asked to provide proof of insurance before departure. Travellers without adequate insurance may be refused participation without refund.
Some of our trips — especially gorilla trekking, chimpanzee trekking, and hiking — involve physical activity at altitude or in humid conditions. You are responsible for ensuring you are medically fit for the trip you book. Please inform us in writing of any pre-existing medical conditions, allergies, or medications that may affect your trip.
We may require a medical certificate for certain activities. We reserve the right to decline participation in any activity if we believe it presents a risk to you or others.
Some activities have minimum age restrictions set by authorities — for example, gorilla trekking requires participants to be at least 15 years old, and chimpanzee trekking at least 12 years old. You are responsible for ensuring all travellers meet these requirements.
Travellers under 18 must be accompanied by a parent or legal guardian, who accepts full responsibility for them during the trip.
We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including (but not limited to):
In such events, we will work with you to rearrange your trip or provide the best possible alternative, but refunds are limited to amounts recoverable from suppliers.
We act as an organiser and arranger of travel services. While we take great care in selecting suppliers, we are not liable for the acts, omissions, or negligence of independent third-party suppliers such as lodges, airlines, or transport companies.
To the maximum extent permitted by law, our liability to you for any claim arising out of or relating to your trip is limited to the total amount you paid to us for that trip. We are not liable for indirect, consequential, or incidental losses.
Nothing in these terms limits any liability that cannot be limited by law.
We ask all travellers to respect wildlife, local communities, guides, and fellow travellers. We reserve the right to remove any traveller from a trip — without refund — if their behaviour endangers themselves, others, wildlife, or the environment, or seriously disrupts the experience of other guests.
You are also responsible for any damage you cause to accommodation, vehicles, or equipment during the trip.
We may take photographs and videos during trips for promotional use. If you prefer not to appear in our photos or videos, please tell us in advance. Images you share with us on social media or by email may be reposted on our website or social channels — please tell us if you do not want us to use them.
Our website may contain links to third-party sites (for example, airline booking pages or travel guides). We are not responsible for the content, privacy practices, or reliability of those sites. Linking to a third-party site does not imply endorsement.
All content on our website — including text, images, logos, graphics, and design — is owned by Semliner Tours & Travel Limited or used under licence, and is protected by copyright. You may not copy, reproduce, or republish any part of our website without our written permission, except for personal, non-commercial use.
If something goes wrong during your trip, please tell your guide or our office immediately so we have a chance to fix it. If a problem cannot be resolved on the spot, please email us at semlinertoursandtravel@gmail.com within 14 days of the end of your trip, with details of the issue.
We will investigate in good faith and respond within 30 days. We aim to resolve all disputes amicably. If a dispute cannot be resolved between us, it will be subject to the laws and courts of Uganda.
These Terms and Conditions are governed by the laws of the Republic of Uganda. Any legal action arising out of or relating to these terms or your trip must be brought in the courts of Uganda.
We may update these Terms and Conditions from time to time to reflect changes in our business or legal requirements. The version that applies to your trip is the version in effect at the time you booked. The "Last updated" date at the top of this page will be revised when we make changes.
If you have any questions about these Terms and Conditions, or you would like to make a booking or enquiry, please contact us: